Privacy Policy
Last Updated: March 5, 2026
EleWinza ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy describes how we collect, use, share, and protect your information when you use our website, applications, and services including WhatsApp Business API, Messenger, Instagram, CRM, and related automation tools (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
Full name
Email address
Mobile or phone number
Business name and details
Billing details (address, GST, tax information)
Login credentials (encrypted)
1.2 Business and Customer Data
WhatsApp API numbers linked to your account
Messages sent and received via APIs (for delivery, support, and logs)
Customer data uploaded to CRM (contacts, tags, attributes, notes)
Chatbot configurations, flows, and triggers
1.3 Payment Information
Transaction details processed through secure payment gateways
We do not store credit card or sensitive banking details on our servers
1.4 Technical and Usage Data
IP address, device identifiers, browser type, operating system
Access logs, crash reports, and performance analytics
Cookies and tracking technologies for session management
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services
Authenticate and secure user accounts
Enable communication via WhatsApp, Facebook, Instagram, and other platforms
Process transactions and manage billing
Automate workflows, campaigns, and chatbot functions
Provide customer support and resolve technical issues
Send service updates, notifications, and promotional messages (with consent)
Comply with legal and regulatory requirements
3. How We Share Your Information
3.1 With Service Providers
Payment gateways, hosting providers, API providers, and communication tools
3.2 With Business Partners
Meta platforms (WhatsApp, Facebook, Instagram)
Third-party integrations such as Shopify, WooCommerce, and others
3.3 For Legal Compliance
To comply with applicable laws, regulations, or legal requests
To enforce our Terms & Conditions and prevent fraud or misuse
3.4 Business Transfers
In case of merger, acquisition, or sale of assets, your data may be transferred
We do not sell your personal information to third parties.
4. Data Retention
Customer data remains stored until you delete it or close your account
Transactional and legal records are retained as required by law
Logs and analytics may be stored for up to 12 months or as needed
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain user sessions
Remember preferences and login status
Analyze traffic and improve performance
Deliver relevant communications
You can disable cookies in your browser settings, but some features may not function properly.
6. Data Security
We implement standard security measures including:
SSL or TLS encryption
Secure data storage
Regular security checks and updates
Restricted access to sensitive data
However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You may have the right to:
Access your personal data
Update or correct your data
Request deletion of your data
Opt out of marketing communications
Restrict or object to certain data processing
You can exercise these rights by contacting us.
8. Third-Party Links and Integrations
Our Services may include third-party links or integrations. We are not responsible for their privacy practices. Please review their policies before sharing data.
9. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
10. International Data Transfers
Your data may be processed in other countries due to integration with global platforms. We ensure reasonable safeguards are applied.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised "Last Updated" date.
12. Contact Us
EleWinza
Email: [hello@EleWinza.com](mailto:hello@EleWinza.com)
Phone: +91 93802 30270
Address: 2nd Floor, 17, 7th Main Rd, 2nd Stage, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038