Privacy Policy

Privacy Policy Last Updated: March 5, 2026 EleWinza ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy describes how we collect, use, share, and protect your information when you use our website, applications, and services including WhatsApp Business API, Messenger, Instagram, CRM, and related automation tools (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy. 1. Information We Collect 1.1 Personal Information Full name Email address Mobile or phone number Business name and details Billing details (address, GST, tax information) Login credentials (encrypted) 1.2 Business and Customer Data WhatsApp API numbers linked to your account Messages sent and received via APIs (for delivery, support, and logs) Customer data uploaded to CRM (contacts, tags, attributes, notes) Chatbot configurations, flows, and triggers 1.3 Payment Information Transaction details processed through secure payment gateways We do not store credit card or sensitive banking details on our servers 1.4 Technical and Usage Data IP address, device identifiers, browser type, operating system Access logs, crash reports, and performance analytics Cookies and tracking technologies for session management 2. How We Use Your Information We use collected information to: Provide, operate, and improve our Services Authenticate and secure user accounts Enable communication via WhatsApp, Facebook, Instagram, and other platforms Process transactions and manage billing Automate workflows, campaigns, and chatbot functions Provide customer support and resolve technical issues Send service updates, notifications, and promotional messages (with consent) Comply with legal and regulatory requirements 3. How We Share Your Information 3.1 With Service Providers Payment gateways, hosting providers, API providers, and communication tools 3.2 With Business Partners Meta platforms (WhatsApp, Facebook, Instagram) Third-party integrations such as Shopify, WooCommerce, and others 3.3 For Legal Compliance To comply with applicable laws, regulations, or legal requests To enforce our Terms & Conditions and prevent fraud or misuse 3.4 Business Transfers In case of merger, acquisition, or sale of assets, your data may be transferred We do not sell your personal information to third parties. 4. Data Retention Customer data remains stored until you delete it or close your account Transactional and legal records are retained as required by law Logs and analytics may be stored for up to 12 months or as needed 5. Cookies and Tracking Technologies We use cookies and similar technologies to: Maintain user sessions Remember preferences and login status Analyze traffic and improve performance Deliver relevant communications You can disable cookies in your browser settings, but some features may not function properly. 6. Data Security We implement standard security measures including: SSL or TLS encryption Secure data storage Regular security checks and updates Restricted access to sensitive data However, no system is completely secure, and we cannot guarantee absolute security. 7. Your Rights You may have the right to: Access your personal data Update or correct your data Request deletion of your data Opt out of marketing communications Restrict or object to certain data processing You can exercise these rights by contacting us. 8. Third-Party Links and Integrations Our Services may include third-party links or integrations. We are not responsible for their privacy practices. Please review their policies before sharing data. 9. Children’s Privacy Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. 10. International Data Transfers Your data may be processed in other countries due to integration with global platforms. We ensure reasonable safeguards are applied. 11. Updates to this Privacy Policy We may update this Privacy Policy from time to time. Updated versions will be posted with a revised "Last Updated" date. 12. Contact Us EleWinza Email: [hello@EleWinza.com](mailto:hello@EleWinza.com) Phone: +91 93802 30270 Address: 2nd Floor, 17, 7th Main Rd, 2nd Stage, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038