Vendor Terms

Terms & Conditions Last Updated: March 4, 2026 Welcome to EleWinza ("Company," "we," "our," or "us"). By accessing or using our website, mobile application, and services including WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, automation tools, and related offerings (collectively, the "Services"), you ("User," "Customer," "Client") agree to these Terms & Conditions. If you do not agree, please stop using our Services immediately. 1. Eligibility You must be at least 18 years old to use our Services. You represent that you have the authority to enter into these Terms on behalf of yourself or the business you represent. Use of WhatsApp Business APIs and Meta platforms requires compliance with Meta’s Terms & Policies. 2. Services Provided EleWinza provides: WhatsApp, Facebook, and Instagram API integrations CRM & Customer Management tools Chatbot and Automation Builder eCommerce integrations and automation solutions WhatsApp verification assistance Analytics, reporting, and support services We may modify, update, or discontinue any feature at our sole discretion. 3. Account Registration & Security You must register an account with accurate details (name, email, phone, business information). You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account will be considered your responsibility. EleWinza is not liable for unauthorized use of your account due to your negligence. 4. Acceptable Use Policy You agree not to: Use Services for unlawful, abusive, or fraudulent purposes Send spam, unsolicited bulk messages, or prohibited content via APIs Violate WhatsApp, Facebook, Instagram, or other platform policies Upload harmful code, malware, or attempt unauthorized access Misuse automation or APIs in a way that violates applicable laws Violation may result in suspension or termination of your account without refund. 5. Pricing, Payments & Refunds All prices are listed in INR (₹) and exclusive of applicable taxes. Subscription fees are payable in advance as per selected plan. Minimum recharge requirements may apply for certain services. Paid add-ons are billed separately. Services are non-refundable once activated unless required by law. Failure to pay may lead to account suspension or termination. 6. WhatsApp Verification Services We provide assistance in WhatsApp Business verification and Green Tick approval. Final approval is at Meta’s discretion, and we do not guarantee approval. Fees for such services are non-refundable once submitted. 7. Data & Privacy We process and store your data in accordance with our Privacy Policy. You are responsible for obtaining consent from your customers before using their data. You acknowledge that EleWinza may access and process message logs, automation flows, and CRM data to provide Services. 8. Intellectual Property All trademarks, logos, software, designs, and content are the property of EleWinza or its licensors. You are granted a limited, non-exclusive, non-transferable license to use our Services. You may not copy, modify, reverse-engineer, or distribute our platform without written consent. 9. Third-Party Integrations Our Services integrate with third-party platforms (Meta, Shopify, WooCommerce, etc.). We are not responsible for outages, limitations, or policy changes on these third-party platforms. Your use of such platforms is subject to their own Terms & Policies. 10. Service Availability We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance and third-party outages may affect availability. EleWinza is not liable for any losses due to downtime. 11. Limitation of Liability To the maximum extent permitted by law: EleWinza is not liable for indirect, incidental, or consequential damages. Our liability is limited to the amount you paid us in the last 12 months. We are not responsible for business losses due to service interruptions, delays or rejections in WhatsApp verification, or violations caused by misuse of APIs or Services. 12. Indemnification You agree to indemnify and hold harmless EleWinza, its employees, and partners from any claims, losses, damages, liabilities, or expenses arising from your misuse of Services, violation of these Terms, or violation of applicable laws or platform policies. 13. Termination You may terminate your account anytime by contacting us. EleWinza may suspend or terminate your account if you violate these Terms, applicable laws, or fail to pay fees. Data may be deleted after termination, subject to legal retention requirements. 14. Governing Law & Jurisdiction These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of Bengaluru, Karnataka courts. 15. Changes to Terms We may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of Services after changes means acceptance. 16. Contact Us EleWinza Email: [hello@EleWinza.com](mailto:hello@EleWinza.com) Phone: +91 93802 30270 Address: 2nd Floor, 17, 7th Main Rd, 2nd Stage, Motappapalya, Indiranagar, Bengaluru, Karnataka 560038